Frequently Asked Questions
What are the check-in and check-out times?
Check-in is available from 3.00 pm. Please check-out before 11.00 am.
Are the prices per room or person?
All our rates are per room per night. Special interest breaks are priced at per person, please check the rate description for more details.
Is breakfast included in the price?
All our rates include Full Scottish Breakfast and Continental Buffet. Please check the rate description for more details.
What time is breakfast and dinner served?
Breakfast is served 7.00am - 10.30am (Monday - Friday) and 7.30am - 11.00am (Saturday - Sunday). Dinner is served 5.00pm - 10.00pm every day.
Do you have non-smoking rooms?
In common with all luxury hotels in Edinburgh, all our rooms are non-smoking.
How many floors are in the hotel and do you have a lift (elevator)?
There are 3 floors. The historic status of our building stops us installing a lift but our porters are always on hand to help with luggage.
Which languages are spoken at reception?
English, Spanish, Italian
Do the rooms have a terrace/courtyard?
A few rooms open out onto a private garden.
Are there TVs with international channels in the rooms?
No, we only provide FreeView TV service.
Is there a telephone in the room?
Yes, each room has a direct-dial telephone.
Do you have an Internet access in the hotel?
Yes, we have complimentary wireless Internet in all guest bedrooms and public areas.
Is there air conditioning in the rooms?
No, there’s no air conditioning.
Is parking available?
We have no dedicated guest parking but metered parking is available directly outside the hotel (free at weekends, £3.10 per hour Monday – Friday 8:30 am – 5:30 pm).
Which is the nearest airport?
The nearest airport is Edinburgh Airport (8 miles / 12km).
Do you have a pick-up or shuttle service from and to the airport?
We can arrange chauffeur transfers from the airport at £50. Transfer to the airport is at £45.
Which is the nearest railway station?
Edinburgh Waverley Station is approx. 1 mile from the hotel.
Are pets allowed at the property?
Pets are not permitted.